Last Updated: 11/06/25
We have a 30-day return policy, which means you can request a return within 30 days of receiving the product.
To be eligible for a return, the product must be in the same condition you received it, unused or unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate the return process, you can contact us via email: info@sezanperfumes.com .
Please note that returned products must be sent to the following address: 6075, 2235, 12645, Al Batha, Riyadh, Saudi Arabia, Riyadh 12645.
If your return is accepted, we will send you a shipping label with instructions on how and where to send the package.
Products sent to us without a prior return request will not be accepted.
You can always contact us for any return inquiries via info@sezanperfumes.com.
Damage and problems
Please inspect your order upon receipt, and contact us immediately if the product is damaged or defective, or if you received the wrong product, so we can assess and correct the problem.
Exceptions / Non-Returnable Products
Some types of products cannot be returned, such as perishable items (such as food, flowers, or plants), personalized products (such as special orders or products personalized with a name), and personal care products (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions about your product.
Unfortunately, we cannot accept returns on discounted items or gift cards.
substitution
The fastest way to get what you want is to return the current product, and after the return is accepted, you can make a new purchase of the desired product.
EU retreat period (14 days)
Notwithstanding the above, if the order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to justify.
The product must be in the same condition you received it, unused or unworn, with the original tags and in its original packaging. You will also need your receipt or proof of purchase.
Recovery
We will notify you as soon as we receive and inspect the returned product and inform you whether or not your refund is approved.
If approved, the amount will be automatically refunded to the original payment method within 10 business days.
Please note that it may take some time for your bank or credit card to process and complete your refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@sezanperfumes.com.
Additional Information
Exceptions / non-returnable items
Download/print
For customer remorse
Download/print
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
No cost
For customer remorse
In addition, we are unable to return any CUSTOMIZED PRODUCTS.
For any inquiries, our customer service team is always ready to help:
Email: info@sezanperfumes.com
Phone number: +966 55 047 5952
Physical Address: 6075, 2235, 12645, Al Batha, Riyadh, Saudi Arabia, Riyadh 12645